TERMS AND CONDITIONS OF SUPPLY OF MINDSET, MIMI and ME

 

Definitions Table

In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

  • Content means any digital Content, including live sessions, sold or made available by Us through Our Site or via Our Membership;

  • Contract means a Contract for the purchase of a Membership to access Content and Membership Services;

  • Membership Services means the services provided by Us through the Membership, including events and meetings;

  • Membership means a Membership to Our Site providing access to Content and Membership Services;

  • Dispatch Confirmation means Our acceptance and confirmation of your purchase of a Membership or Product;

  • Membership ID means the reference number for your Membership;

  • Invoice ID means the reference number for your invoice;

  • Product(s) means physical Products, digital Products and/or courses on our website; and

  • We/Us/Our Means Mindset Mimi & Me Ltd of 5 Brayford Square, London, England, E1 0SG under company number 15490308.

1. Introduction

Please read these terms and conditions carefully before placing an order with Mindset Mimi & Me Ltd ('Us', 'We', 'Our'), a company registered in England with company number 15490308 and registered address at, 5 Brayford Square, London, E1 0SG. By purchasing Products or joining the Mindset & Us Membership on this site, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions, please do not purchase Products or join the Membership on this site.

It is important to read these terms: Please read these terms carefully before you complete your purchase. These terms tell you who We are, how We will provide the Content and Membership to you, how you and We may change or end the Contract, what to do if there is a problem and other important information. These terms should be read together with:

2. Information about Us

Our Site, https://www.mindsetmimiandme.com, is owned and operated by Mindset, Mimi & Me Ltd of 5 Brayford Square, London, England, E1 0SG under company number 15490308.

3. Memberships, Content and Availability

We make all reasonable efforts to ensure that all descriptions of Memberships, Content and Membership Services available from Us correspond to the actual Membership, Content and Membership Services that you will receive.

We may at Our absolute discretion refuse Membership to any person or entity and We shall not be obliged to state Our reasons for such refusal.

Memberships shall continue unless they are terminated by either of Us.

You agree to keep user details and your password for the site confidential at all times and to not disclose them to any third party. You must notify Us immediately if you become aware of any unauthorized use of your account and you shall indemnify Us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability that arises from any unauthorized use of your account.

The online materials of the Membership are held on third party secure servers and We have taken all reasonable steps to ensure that the online Content will be available at all times during the course of the Programme but in the event that such Content (or any Content added by you or other participants in the Programme) is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, We shall have no liability in any circumstances.

You may only communicate with the other members in the Membership for the purposes of making use of the Membership and may not make unsolicited promotions of your goods or services to such members.

4. Orders – How Contracts Are Formed

Our Site will guide you through the process of purchasing a Membership or Product. Before completing your purchase, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.

If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel your order and treat the Contract as being at an end. We will not be responsible for any delay in the availability of Content that results from you providing incorrect or incomplete information.

No part of Our Site constitutes a contractual offer capable of acceptance. Your order to purchase a Membership or Product constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you a Dispatch Confirmation by email. Only once We have sent you a Dispatch Confirmation will there be a legally binding Contract between Us and you.

Dispatch Confirmations shall contain the following information:

  • Your Invoice ID;

  • Confirmation of the Membership ordered including full details of the main characteristics of the Membership and Content/Membership Services available as part of it;

  • Fully itemised pricing for your Membership;

  • The duration of your Membership (including the start date, which will be the renewal date on subsequent months or years).

5. Provision of Membership Services

Content and Membership Services appropriate to your Membership will be available to you immediately when We send you a Dispatch Confirmation and will continue to be available for the duration of your Membership (including any renewals), or until you end the Contract.

In some limited circumstances, We may need to suspend the provision of Content (in full or in part) for one or more of the following reasons:

  • To fix technical problems or to make necessary minor technical changes; or

  • To update the Content to comply with relevant changes in the law or other regulatory requirements.

If We need to suspend availability of the Content or the Membership Services for any of the reasons set out above, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons, in which case We will inform you as soon as reasonably possible after suspension). If the suspension lasts (or We tell you that it is going to last) for more than 7 calendar days, you may end the Contract.

We may suspend provision of the Membership if We do not receive payment on time from you. We will inform you of the non-payment on the due date, however if you do not make payment within 7 calendar days of Our notice, We may suspend provision of the Membership until We have received all outstanding sums due from you. If We do suspend provision of the Membership, We will inform you of the suspension. You will not be charged for any Content or Membership Services while provision is suspended.

Any refunds will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.

We use the platform provider Mighty Networks to host the Mindset Mimi & Me Ltd Community and it is through this platform that We provide Our Membership Services to you. We are not responsible for the actions and omissions that Mighty Networks may make, and you agree to review and agree to their own Terms of Use and Privacy Policy before purchasing a Membership with Us.

6. Changes to terms

We reserve the right, at Our discretion, to modify, add, or remove any or all of these terms and conditions at any time. This applies to both the purchase of digital Products and participation in the Mindset & Us Membership. Each such change shall be effective immediately upon posting.

Please therefore check these terms and conditions periodically for changes. Your continued use of this site and participation in the Membership or purchase of Products on this site following the posting of changes to these terms and conditions will mean you accept those changes.

7. Privacy policy

Any personal data that We collect and process about you will be held in accordance with the provisions of the UK data protection legislation. This includes data related to the use of recorded sessions and community interactions within the Mindset & Us Membership. By joining the Membership, you consent to the recording of live sessions, which will be made available to members for later access. Your data will be handled in accordance with Our Privacy Policy. For more information, refer to Our Privacy Policy and Cookie Policy.

Recording of Sessions. All live sessions will be recorded, including audio, video, and any shared Content (e.g., screen shares, presentations, or chat interactions). If you do not wish to be recorded, you are able to turn off your camera, and message your questions to me privately.

Use and Access. These recordings will be uploaded and made accessible within the Membership to benefit the members.

Data Protection. The recordings will be handled in compliance with relevant data protection laws and in accordance with Our privacy policy. Personal data obtained in the sessions will only be used for the purpose it was collected.

Participation Acknowledgement. By joining the Membership you consent to the recording of live sessions, and agree to the use of your contributions e.g., spoken comments or chat messages, as part of the session Content. If you do not wish to be included in the recording, please refrain from speaking, using the video function, or posting in the chat during the session. You are welcome to message me privately with any questions you have.

Ownership. All recorded Content remains the intellectual property of Mindset, Mimi & Me, and unauthorised sharing or distribution of recordings is prohibited.

Use of Material. The use of the recordings is prohibited only within the Membership. You are not permitted to download the live sessions or any material with the sole purpose of sharing this.

8. Products and Courses

We have made every effort to display the images and describe the Products courses accurately on Our site, but they are for illustrative purposes only. Products delivered may vary slightly from those images and descriptions provided. Membership includes access to all existing and future toolkits, along with monthly themes and prompts as outlined in the sales page. We may also add new Content or evolve aspects of the courses and Membership to improve them. You will be updated on any major changes.

The Mindset & Us Membership includes 24/7 access where possible to the online community with direct messaging functionality. All members are expected to adhere to the Membership Rules and Guidelines, which prohibits unsolicited promotions and requires respectful communication at all times. Violation of these rules may result in removal from the community without refund.

9. Online Q&A and Coaching Sessions

Some of Our courses offers virtual online monthly Q&A sessions or coaching services where you will join Us and sometimes other customers in group sessions.

These sessions may be provided online via a pre-agreed livestream service (for example Zoom, Teams, WhatsApp, Skype or Mighty Networks).

When using a third-party supplier for online sessions your personal and special category data will be treated in accordance with Our Privacy Policy, and may be subject to the privacy policy of the third-party supplier. We will not be liable to you for any costs or losses incurred by you as a result of using any third-party online provider for the purposes of attending a session virtually with Us. You should make yourself familiar with such providers own terms and conditions and privacy policy.

If We provide any of Our Services as a livestream, We will use all reasonable endeavours to start at the time scheduled. If the start is delayed by circumstances beyond Our control, We will not be liable for any such delay.

In some limited circumstances, We may need to suspend the provision of an online session for one or more of the following reasons:

(i) To fix technical problems or to make necessary technical changes;

(ii) In the event of illness or other circumstances beyond Our control.

In the event of any of the circumstances listed above occurring, then We will use reasonable endeavours to give as much notice as possible to you.

Ahead of your online session, We ask you to plan where in your location you will sit for the meeting. It is important that the connection to the internet is as strong as possible.

It is important that you ensure the space is private and that you cannot be interrupted or overheard. You are strongly encouraged to make any necessary arrangements with anyone you may normally share the location with to ensure that your protected space can be achieved.

Wearing earphones attached to your mobile, laptop or tablet device is helpful in blocking out “feedback” noise and ensuring extra privacy.

RECORDING OF SESSIONS

We are occasionally asked by customers if they can record Our session to listen again in their own time. Unfortunately, because other customers may be present in these sessions you are not permitted, under any circumstances, to record the sessions.

Live Q&A sessions, workshops, and guest speaker events within the Mindset & Us Membership will be recorded and made available to members for later access via the Mighty Networks platform. By participating in these sessions, you consent to the recording and understand that these recordings are for internal member use only. Unauthorized distribution or sharing of these recordings is strictly prohibited and may result in termination of your Membership.

COACHING SERVICES

Coaching services provided as part of Our courses and Membership are intended for informational and educational purposes only. These services are not a substitute for professional mental health care or medical care and are not intended to diagnose, treat, or cure any mental health or medical conditions.

By participating in coaching services, you acknowledge and agree that you fully assume any and all risks associated with such participation. You accept that any decisions and actions you take based on the coaching services are your own responsibility, and you agree to hold Us harmless from any liabilities, claims, or damages that may arise.

While We strive to provide helpful and effective coaching services, We make no guarantees, representations, or warranties of any kind regarding the outcomes or results of the coaching services. Any testimonials or examples provided are not intended to represent or guarantee that current or future clients will achieve the same or similar results.

To the fullest extent permitted by applicable law, We disclaim any liability for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your participation in the coaching services. This includes, without limitation, any loss of profit, loss of business, or any other loss or damage that may result from your reliance on the coaching services.

We are committed to maintaining the confidentiality of all information shared during coaching sessions, in accordance with Our Privacy Policy. However, you acknowledge that We may be required to disclose certain information by law (e.g., if there is a risk of harm to yourself or others). Coaching Sessions shall be by appointment only and will be via livestream service or by telephone. Details of the timings, length and fees shall be agreed and will be made available to you in advance. If you know you are going to be late for an appointment, you should contact Us to tell Us. If you arrive later than 15 minutes after an appointment time, We will try to provide the session you have booked but if We decide that We cannot, the appointment will be treated as cancelled without notice by you and it may be treated as one of your sessions.

10. Disclaimer

While We strive to provide accurate and helpful information in Our courses, Products and Membership, We make no guarantees regarding the effectiveness or outcomes of implementing the techniques or strategies presented. None of the Content in Our courses constitutes advice on which you should rely. We provide information about supporting children and young people’s mental health for use as information or for educational purposes. The information contained in the courses provided are not intended as, and shall not be understood or construed as, professional advice. The information contained in Our courses are not a substitute for advice from a professional who is aware of the facts and circumstances of your individual situation.

Neither the Company nor any of its employees or owners shall be held liable or responsible for any errors or omissions in this course or for any damage you may suffer as a result of failing to seek competent advice from a professional who is familiar with your situation.

If you are a medical or health professional then you are encouraged to use the information in this course for general information purposes. However, you should not rely on material included here and We do not accept any responsibility if you do.

Your use of Our courses or additional material provided through the Membership – including implementation of any suggestions set out in this course – does not create a professional-client relationship between you and the Company or any of its staff.

11. Age restriction

You shall not purchase any Products from Our Site if you are below the age of 18 years old.

12. Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between you and Us and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between Us, whether written or oral, relating to its subject matter.

13. Representations

You acknowledge and agree that by entering into this Contract with Us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.

You shall not have any claim for innocent or negligent misrepresentation against Us based on any statement in this Contract.

Except as expressly stated in these Terms, We do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, We will not be responsible for ensuring that the Products are suitable for your purposes.

14. Digital Product Usage

Digital Products and courses will normally be available to download immediately upon purchase. There may be occasions when they are not available and We make no guarantee that any digital Product or course ordered will be made available immediately (for example, if the site is taken down for maintenance or there is another technical issue). In such cases, We will use Our best endeavours to give you access to your downloadable digital Products and courses as soon as possible following your purchase. You will have lifetime access to the materials subject to termination clauses below.

15. Problems With The Content

By law, We must provide Products that are of satisfactory quality, fit for purpose, and as described. If any Content available through your Membership does not comply, please contact Us as soon as reasonably possible to inform Us of the problem. Your available remedies will be as follows:

  • If the Content has faults, you will be entitled to a replacement.

  • If We cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund.

  • If you can demonstrate that the fault has damaged your device or other digital Content belonging to you because We have not used reasonable care and skill, you may be entitled to a repair or compensation.

If there is a problem with any Content, please contact Us at support@mindsetmimiandme.com.

16. Errors and Omissions

We make no warranty or guarantee as to the timeliness, performance, completeness or suitability of the information in Our Products and Course materials and additional material provided through the Membership. Every effort has been made to present you with the most accurate, up-to-date information, but because the landscape is constantly evolving and changing, We cannot be held responsible for future changes pertaining to Our subject. You acknowledge that such information may contain inaccuracies or errors and We are not liable for any such inaccuracies or errors to the fullest extent permitted by law.

17. Licence

When you purchase a Membership to access Content, We will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the relevant Content for personal purposes. The licence granted to you does not give you any rights in Our Content (including any material that We may licence from third parties).

18. Copyright Notice

We are the owner (or licensee) of all intellectual property rights in Our toolkit and Membership materials and the information provided within them. This includes all community-generated Content shared within the Membership platform.

These works are protected by copyright laws and treaties around the world. We grant to you a limited, worldwide, non-exclusive, non-transferable, non-sub-licensable, royalty-free, revocable licence to access and use this Product. You may not share or reproduce this digital Product or course or Membership materials in any format (including on another website) any part of Our website (including Content, images, course materials, designs, look and feel) without Our prior written consent. Other than the above, We do not grant you any other rights in relation to this digital Product or course and all other rights are reserved. For the avoidance of doubt, you must not copy, sell, adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, share or show or play in public this digital Product or course material (in any form or media) without Our prior written permission.

We take the protection of Our copyright very seriously. If We discover that you have breached the terms of the above licence, We may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using Our materials. You could also be ordered to pay Our legal costs.

19. Permission to Use Content

We are the owner (or licensee) of all intellectual property rights in the digital Products, courses, and Membership Content. These works are protected by copyright laws and treaties around the world. You may not copy, share, or reproduce any part of the Membership Content without Our prior written consent.

Any request for written permission to use Our Course or course or Membership materials, in whole or in part, or any other intellectual property or property belonging to Us (“Content”), should be made BEFORE you wish to use it by completing the “Contact Us” form on this Website, or by sending an e-mail to support@mindsetmimiandme.com

We clearly state that you may not use Our Courses or Membership materials, in whole or in part, in any way that is contrary to these Terms of Use unless We have given you specific written permission to do so.

If you are granted permission by Us, you agree to use the specific Content that We allow and ONLY in the ways for which We have given you Our written permission.

If you choose to use the Content in ways that We do not specifically give you written permission, you agree now that you will be treated as if you had copied, duplicated and/or stolen such Content from Us, and you consent to immediately stop using such Content and to take whatever actions as We may request and by the methods and in the time frame that We prescribe to protect Our intellectual property and ownership rights in Our Products or Course Materials.

20. Refunds

You acknowledge and agree that once you have initiated a download of a digital Product or commenced access to the Membership content, you lose your right to cancel the purchase. This is because the digital Product or Membership content is deemed to have been provided to you immediately upon commencement of access, and you shall have immediate use and benefit from the Product or Membership.

If you think there is something wrong with your digital Product or course, you must contact Us at support@mindsetmimiandme.com and We will investigate for you. We honour our legal duty to provide you with digital products that are as described to you on Our website and that meet all the requirements imposed by law.

As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of refund in this clause 11 or anything else in these Terms. You can seek advice on your legal rights from your local Citizens’ Advice Bureau or Trading Standards office.

Members may cancel at any time through their account settings or by contacting support. If termination occurs due to a violation of terms, no refunds will be provided. Any content accessed during membership remains subject to the intellectual property restrictions.

21. Price

Prices of the products, Membership and courses are specified on Our site and confirmed on the checkout page.

We may from time to time change Our prices. Changes in price will not affect prices of confirmed orders, or your Membership that you have already purchased but will apply to any subsequent renewal or new Membership. We will inform you of any change in price before the change is due to take effect. If you do not agree to such a change, you may cancel the Contract.

Despite Our best efforts, there may be incorrect prices on some of the Products or Membership. If the Products’ correct price is less than a price shown on Our site, the lower amount will be charged. If the Products’ correct price is higher than the price specified on Our site, We will inform you of this and ask whether you wish to continue with the order with the actual higher price. If the error in price is obvious, unmistakeable and mispricing could have been recognised reasonably by you, We will not be liable to provide the Products to you at the lower price that was incorrect.

All prices on Our Site do not include VAT. If We become VAT registered or if the VAT rate subsequently changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

22. Payment

Payment for Products is to be made in advance by credit or debit card. Your credit or debit card will be charged prior to the dispatch of the digital Product or course.

By providing the details of a credit or debit card or payment account to be debited, you confirm that you are authorised to purchase the digital Products and that you have the permission of or are the holder of the credit or debit card, PayPal or other account being used to pay for the transaction. All card payments and cardholder details may be subject to validation checks carried out by Us and/or the card issuer. If any validation checks are required, We will not be held liable for any delays or non-delivery nor are We obliged to.

In respect of validation checks and authorisation carried out by the card issuer, if the issuer of your card refuses to authorise payment We will not accept your order and We will not be liable for any delay or non-delivery or any bank charges applied to you. We are not obliged to inform you of the reason for the refusal.

If you believe that We have charged you an incorrect amount, please contact Us at support@mindsetmimiandme.com as soon as reasonable possible to let Us know.

Payments for the Membership are taken automatically each month on the anniversary of your registration date unless you subscribe for the year. You may cancel at any time, but cancellation must be done at least 48 hours before the next billing cycle to avoid charges. No refunds are provided for unused portions of the Membership term. If payment fails, access to the Membership will be suspended until payment is successfully processed.

23. Cancellation

Consumers by default have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason, including if you have changed your mind, and receive a refund. The period begins once We have sent you your Dispatch Confirmation (i.e. when the Contract between you and Us is formed) and ends 14 calendar days after the date of Our Dispatch Confirmation, whichever occurs first.

After the cooling-off period, you may cancel your Membership at any time, however, We cannot offer any refunds and you will continue to have access to the Content for the remainder of your current Membership (up until the renewal or expiry date, as applicable), whereupon the Contract will end.

If you wish to exercise your right to cancel, you may inform Us of your cancellation in any way you wish. Cancellation by email or by post is effective from the date on which you send Us your message.

24. Your Other Rights to End the Contract

You may end the Contract at any time if We have informed you of a forthcoming change to your Membership or to these Terms of Sale that you do not agree to. If the change is set to take effect or apply to you before the end of your current Membership, We will issue you with a pro-rated refund equal to the remaining time left in that Membership. If the change will not take effect or apply to you until the expiry of your current Membership, the Contract will end at the end of that Membership period and you will continue to have access to the Content until that date.

If We have suspended availability of the Content for more than 7 calendar days, or We have informed you that We are going to suspend availability for more than 7 calendar days, you may end the Contract immediately. If you end the Contract for this reason, We will issue you with a pro-rata refund.

If there is a risk that availability of the Content will be significantly delayed because of events outside of Our control, you may end the Contract immediately. If you end the Contract for this reason, We will issue you with a pro-rata refund.

If you wish to exercise your right to cancel, you may do so by contacting Us directly to cancel.

25. Limitation of liability

Products supplied by Us are for non-commercial purposes only. You shall not use the Products or Content within the Membership for any business or re-sale, commercial purpose.

We will not be liable to you, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any Contract between you and Us.

Our total liability to you for all other losses arising out of or in connection with any Contract between you and Us, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, shall be 100% of the total sums paid by you under the Contract in question.

Exceptions to Limitation of Liability

Our liability does not exclude or limit in any way:

a) fraud or fraudulent misrepresentation;

b) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;

c) defective Products under the Consumer Protection Act 1987;

d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Products Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

e) breach of the terms implied by section 12 of the Sale of Products Act 1979 (title and quiet possession).

26. Passwords

To use certain features of Our Products or Course Materials or Membership, you may be issued a group username and password or a unique individual username and password, which you will receive through your registration process. You may be able to change to username and password of your choosing. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account.

You are not permitted to share your username and/or password with anyone. If We learn you have shared your username and/or password with another person, We reserve the right to immediately terminate your access to the Course or any other related communication.

It is your responsibility to protect your own password from disclosure to others. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information. You are responsible for activities that take place using your password(s) and within your account. If you share your password(s) with anyone, they may be able to obtain access to your personal information at your own risk. You agree to notify Us immediately of any unauthorised use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session.

27. Circumstances beyond our control

If there is failure to perform, or delay in performance of any of Our obligations under these Terms due to Circumstances Beyond Our Control, We will not be liable for such failure. Examples include if Our Membership portal temporarily stops working due to a technical fault.

Circumstances Beyond Our Control include any act or event beyond Our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

If any Circumstances Beyond Our Control affects the performance of Our obligations under these Terms:

  • you will be notified as soon as reasonably possible; and

  • the time for performance of Our obligations will be extended and Our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control. If the delivery date is affected by the Circumstances Beyond Our Control, We will reschedule the delivery date with you after the Circumstances Beyond Our Control are over.

28. Dispute Resolution

You must submit all complaints in writing to support@mindsetmimiandme.com and include all of your reasons for dissatisfaction with your Product or Course or Membership.

In the event of a dispute between Us, you agree to not engage in any conduct or communications, public or private, including on social media, designed to disparage Us, Our Company, or any of Our Courses Products or services. Where requested by law, you are not prohibited from sharing your thoughts and opinions as a part of the legal process.

29. Notice

Any notice to Us should be in writing and sent to Us by e-mail to Mindset, Mimi and Me at support@mindsetmimiandme.com.

Any notice to you will be in writing by e-mail, by hand, or by pre-paid post to the address you provided Us with on the Order.

30. Other Information

We may assign Our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, We will inform you in writing or by email.

You cannot transfer your rights and obligations under these Terms to any another person without Our written approval.

This Contract is only between you and Us. No other third person shall have any rights to enforce any terms.

Each paragraph of these Terms are separate and distinct form other. If any court or relevant authority determines any of paragraphs of these Terms is unlawful, then such determination will not affect other paragraphs and all other remaining paragraphs will remain in effect and full force.

Our failure to insist that you perform any of your obligations under these Terms, or to enforce Our rights against you, or delay in doing so, does not mean that Our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by Us of your default will be only in writing, and it does not mean that We will waive any of your future defaults.

31. contact us

If you wish to contact us with any queries or complaints you can contact us at support@mindsetmimiandme.com.